FAQs

To place an order at Gaurav Gupta:

• Use the various category options provided under the main menu to help you find what you are looking for.
• Once you have shortlisted an item, select your size and click on the ‘Add to cart” button.
• Review the items in your shopping bag by clicking the ‘Shopping Bag’ icon at the top of the page.
• Click on ‘Proceed to checkout’ to complete your order.

These products are ready-to-wear(RTW), and we do not offer alterations or accept custom orders

Size guide is available on each product page to help you with any sizing queries. You can also contact us at +91 9650047853 in case you need further assistance.

If you know exactly what you are looking for, you can search the item by product style under the main menu. In case you are looking for an item that is not featured on our website please write to us at enquiries@gauravguptastudio.com our client care team will assist you further.

In case you have any queries, which are not currently addressed on our site, please contact our client care team by using enquiry form, telephone +91 9650047853 or our live chat facility. Our contact hours are Monday – Saturday, 10:00am- 6:30pm (IST)

Queries received outside of our regular business hours will be addressed promptly on the following business day, with our customer support available from 10:00 am to 6:30 pm.

We accept Visa, MasterCard, American Express, PayPal, Razor Pay and most international credit and debit.

The security of your details is of top priority to us. To ensure that your shopping experience is safe, simple and secure, Gaurav Gupta online payments are transmitted through SSL encryption technology. All payments are processed through a secure payment gateway. For more information on this, please refer to our Privacy Policy.

All information shared with Gaurav Gupta is private and confidential. At no point will we share, rent or sell it. For more information on this, please refer to our full Terms & Conditions & Privacy Policy.

In case of failed transactions, please check that the details entered by you match the details on the card, card is not expired, PIN entered is correct. If all the details are correct and the problem still persists then contacting your bank or credit card company would help solve the issue. You also have an option of selecting a different payment method.

We currently accept payments in US dollar, British Pound Sterling, Euros and Indian Rupees.

Gaurav Gupta offers complimentary domestic and international shipping.

The estimated time to ship will differ depending on the respective delivery deadlines mentioned against each product. Our products are shipped as per the timelines mentioned on the product page.

Gaurav Gupta offers worldwide shipping to most jurisdictions. For more information on international shipping, please refer to our Terms and Conditions.

Domestic clients can opt for a self-pick up from any of the Gaurav Gupta flagship stores, upon request. For further assistance, kindly reach out to us at enquiries@gauravguptastudio.com

Once your order has been placed, you can change the delivery address until the item has been shipped. However, should you need to do this; you can call our client care team who will be able to assist further. Email id: enquiries@gauravguptastudio.com Contact No: 9650047853

Once your order has been dispatched, you will receive an email containing airway bill number (AWB) and a link to the tracking portal for the courier service being used for your shipment. In case of any additional shipping related queries please reach out to our client care team.

If your package shows delivered and you have not received your order please raise the issue by calling our client care team. Our team will look into the matter and ensure the delivery is done in time. We will keep you updated with the progress.

Your online order is insured by Gaurav Gupta during the transit time until it is delivered to you. For security reasons, all purchases made online require signature by the receiver on delivery, at which point the responsibility of the goods passes to you.

We offer complimentary shipping worldwide.

At Gaurav Gupta we want every client to be pleased with his/her order. We do not accept returns; however we will be with you every step of the way to ensure that the garment you receive is in perfect condition and fits well.

Our policy strictly prohibits cancellations and refunds.

Gaurav Gupta uses the highest quality of fabrics and embroidery materials. We have provided general maintenance instructions for specific materials on the product page under “Care Guide”. However, we always recommend that you consult our client care team in case you have any queries regarding the after care of your purchase.

You can get in touch with our client care team on +91 9650047853 who will be happy to discuss the issue in detail and provide the best possible solution.

Gaurav Gupta’s Ready-To-Wear outfits are made in line with European sizes. We provide detailed measurements and size conversions in our size guide. Our client care team is also available to assist you in selecting the size best suited to you.

Size range for our Ready-to-Wear collection varies from XS TO XL. For detailed specifications on measurements and international size conversions, please refer to our size guide that can be found on each product page. You can get in touch with our fashion consultants at enquiries@gauravguptastudio.com for further assistance.